RCC (Remote Conference Captioning)

Services > RCC (Remote Conference Captioning)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing what’s being said over the phone during conference calls to read text of what all participants are saying. This service provides a clear understanding of what’s said and allows the individual with hearing loss to participate in conference calls in a more effective manner.

• The RCC user will receive a link in order to view text. A computer or mobile device along with an Internet connection is required.
• The captioner will need access to the audio portion of the call through either an audio conference line or other method.
• Once the call is connected, the captioner listens to the conversation and produces real-time streaming text, which is sent over the Internet. The text shows up just seconds after someone has spoken.
• At any time, the RCC user can scroll up to review text.
• The RCC user has the option to receive a raw, unedited transcript from the captioner within one full business day.
• For more details about RCC, please see these Frequently Asked Questions.

You must be a resident of the state of California to use this service. Request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an email confirmation within one business day indicating that your request was received. If you require assistance with RCC, please email Customer Care at info@hamiltonrelay.com or contact us via Live Chat for immediate assistance.

RCC requests are encouraged to be submitted at least 48 hours prior to the scheduled service. RCC service is available from 8am – 5pm PST Monday through Friday.

The California Deaf and Disabled Telecommunications Program still has a financial responsibility for meetings not cancelled within one full business day of the scheduled request. Failure to cancel could potentially result in suspension of RCC privileges for the participant.

To cancel an RCC event, please email carelayrcc@hamiltonrelay.com or call 877-632-9095.

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Participant Information

Full Name *

First

Last

Email *

Phone *

Phone Number (RCC Event Point of Contact)

Organization, Agency, or Business *

Address *

Address Line 1

Address Line 2

City

— Select state —AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingState

Zip Code

Scheduling Information

Event Date *

Event Start Time *

Event End Time *

Event Timezone *Choose a timezoneEastern Standard TimeCentral Standard TimeMountain Standard TimePacific Standard Time

Is this a recurring event?

• YES
• NO

Event Information

Event Title or Description *

Address Email Captioner

Does your meeting include three or more participants? *

• YES
• NO

Is the event a webinar or conference? *

• YES
• NO

Will you be utilizing a video platform? *

• YES
• NO

Additional Information

Captioner Prep Information

Providing additional details about those attending and the topic of conversation ahead of your scheduled event allows the captioner to prepare and helps ensure quality captions.

Attachment (agenda, PowerPoint, etc.)

Click or drag a file to this area to upload.

Do you wish to receive a raw, unedited transcript after your event? *

• YES
• NO

A raw, unedited transcript is available within one full business day following the call.

Confirmation Information

RCC requests are assigned Monday to Friday, 7am-5pm CST. Holidays that fall on a weekend will be observed on the Friday before or Monday after and include: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas, and New Year’s Day.

By submitting this request, I certify that a resident of California participating in the event requires relay services for accessible communication.

• YES

Submit Request