RCC (Remote Conference Captioning)

Services > RCC (Remote Conference Captioning)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing what’s being said over the phone during conference calls to read text of what all participants are saying. This service provides a clear understanding of what’s said and allows the individual with hearing loss to participate in conference calls in a more effective manner.

How RCC Works

  • The RCC user will receive a link in order to view text. A computer or mobile device along with an Internet connection is required.
  • The captioner will need access to the audio portion of the call through either an audio conference line or other method.
  • Once the call is connected, the captioner listens to the conversation and produces real-time streaming text, which is sent over the Internet. The text shows up just seconds after someone has spoken.
  • At any time, the RCC user can scroll up to review text.
  • The RCC user has the option to receive a raw, unedited transcript from the captioner within one full business day.
  • For more details about RCC, please see these Frequently Asked Questions.

Technical Requirements To Use Remote Conference Captioning

  • Audio conference line or virtual connection access for the captioner so they may listen to the audio portion of the call.
  • A computer, tablet or smartphone with access to the Internet.

There is no software to download in order to use RCC and access to RCC services will be available via link provided.

Scheduling Request Form

You must be a resident of the state of Connecticut to use this service. Request RCC services by completing the RCC Scheduling Request Form below. After submitting the form, you can expect an email confirmation within one business day indicating that your request was received. If you require assistance with RCC during weekend or holiday hours, please email Customer Care at info@hamiltonrelay.com or contact us via Live Chat for immediate assistance.

Cancellation Policies

RCC ServiceCancellation Time
Spanish RCC Events10 Full Business Days
RCC events 4 hours or longer5 Full Business Days
Multi-session RCC events5 Full Business Days
All other RCC events1 Full Business Day

To cancel an RCC event, please email ctrelayrcc@hamiltonrelay.com or call 844-997-3529.

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Participant Information

Full Name
Address

Scheduling Information

Is this a recurring event?

Event Information

Does your meeting include three or more participants?
Is the event a webinar or conference?
Will you be utilizing a video platform?

Additional Information

Providing additional details about those attending and the topic of conversation ahead of your scheduled event allows the captioner to prepare and helps ensure quality captions.
Click or drag a file to this area to upload.
Do you wish to receive a raw, unedited transcript after your event?
A raw, unedited transcript is available within one full business day following the call.

Confirmation Information

RCC requests are assigned Monday to Friday, 7am-5pm CST. Holidays that fall on a weekend will be observed on the Friday before or Monday after and include: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas, and New Year’s Day.

By submitting this request, I certify that a resident of Connecticut participating in the event requires relay services for accessible communication.